Customer Support Policy

Back to the support portal

We're dedicated to helping all the amazing designers in our community in any way we can. However, there are a few things that fall outside our scope of support.

That said, we love to hear from our community — and we'll always do our best to point you in the right direction. So please feel free to reach out!

What we can help you with

We're happy to help with any and all of Webflow's core features, including:

Webflow Designer, CMS, and its tools and features

We ensure that the Webflow Designer and CMS Panel remains a secure, stable environment and that all its features work. Security and feature updates happen automatically. Think you found a bug? Let us know and we'll jump on it!

Webflow Dashboard features and accessibility

We ensure that your site's backups, fonts, forms, and other Webflow Dashboard features are all functioning and accessible. If you are experiencing strange behavior, please let us know.

Webflow Hosting performance and uptime

Webflow-hosted sites offer the power and reliability of Amazon Web Services servers and lightning-fast delivery through the Fastly network. If your site isn't working as expected, let us know.

Resources you can use to help yourself

Issues you may encounter and resources you can use to help yourself

Though it's outside our support scope to troubleshoot or provide support for any malfunctioning scripts, embedded applications, Apps, or content that you or your clients add to your site, the Webflow forum contains many helpful topics and knowledgeable members you can tap as a resource.

You can also find a Webflow agency or freelancer to help you out with your next project. Browse Webflow Experts based on what you need, or submit a project and receive proposals from interested designers.

Custom code, SEO, Apps, or 3rd-party integrations

You are responsible for the implementation and maintenance of any custom code, SEO strategies, Apps and 3rd-party integrations including Google Analytics, Adobe Fonts, Zapier, Make, Parabola, DNS setup, and other features that rely on external settings. If you have questions about these things, we encourage you to check out the following community topics and additional resources:

You can request support for Webflow Apps from the app developer. Information on how to contact them can be found on the App listing page: Webflow Apps.

Visual/UX/UI design questions or preventable issues

Though we'd love to help with every design question we get, it's outside our radar. However, you can certainly reach out to the multitude of talented designers in Webflow's forum. Take a peek at the following links to get started:

Changes made by malware or installed extensions

We can't provide support for changes made to Webflow sites, intentionally or unintentionally, by malware, Apps or installed extensions. We recommend ensuring your operating system, browsers and security software are up to date. You can report Webflow Apps by contacting us.

Integration of code exported from Webflow into other platforms

After the code is exported from Webflow, you're responsible for the integration and maintenance of that code in any other system. Included below are resource links for you to check out when exporting your code:

We strictly adhere to these policies to ensure that we provide timely, informative responses and the best service possible to you. That said, if you have an issue that falls outside of our support realm, let us know on our Forum's Need Help page, where the entire Webflow community (staff included) can help!

Last but not least

Please, remember that we are humans over here (not robots) who care about your success! We are eager to help you, and we do our very best every day to ensure Webflow is running smoothly so you can create your very best designs. Thank you!