Report an unrecognized charge
If you have an unrecognized charge from Webflow, it is likely due to a subscription renewing that was never canceled. Workspace plans and Site plans are managed in different locations, so it may be that you still have one.
Cancel an active Workspace plan
Log in to your Webflow account
Click here.
Find your Invoice ID
Open your Dashboard
Check that you are in the correct Workspace
Click the “cog” icon to open your Workspace settings
Click on the "Billing" tab
Scroll down to the All invoices section where all your Workspace and Site plan invoices are listed.
Download your invoice in PDF format and you can locate your Invoice ID here:
Check that you are in the correct Workspace
Click the “cog” icon to open your Workspace settings
Choose the Plans tab
Click “Downgrade to Starter” under the Starter Workspace plan
Adjust the number of seats to fit your new plan limits (you may be prompted to remove team members and pending member invites before being able to downgrade)
Remove any unhosted sites that don’t fit within your new plan limits (e.g., you can have up to 2 on the Starter plan)
Select the reason you are downgrading your plan and type DOWNGRADE in all caps
Click “Downgrade plan” to confirm
Cancel an active Site plan
Log in to your Webflow account
Click here.
Find your Invoice ID
Open your Dashboard
Check that you are in the correct Workspace
Click the “cog” icon to open your Workspace settings
Click on the "Billing" tab
Scroll down to the All invoices section where all your Workspace and Site plan invoices are listed.
Download your invoice in PDF format and you can locate your Invoice ID here:
Go to your Site settings > Plans tab
Choose Downgrade to Starter
Choose the reason you’re downgrading and type DOWNGRADE to confirm (DOWNGRADE must be typed in all caps)
Click Downgrade Site plan to immediately unpublish your site
Request support for unrecognized charge
If you believe your card may be compromised and you are confident you do not have an active Webflow subscription, fill in the form below to report an unrecognised charge.
Do not use this form, if you have an account and need assistance regarding your subscriptions. To get support regarding your active account subscriptions, log into your account and request support.