Request a refund
We generally do not provide refunds, please see our Terms of Service for additional details. However, there may be some instances when a refund is granted. Please submit the invoice ID of the payment in question to see if your purchase would qualify for a refund. The form below only accepts invoices for Site and Workspace plans. We do not provide refunds for Templates.
Find your Invoice ID. Not sure where to find it?
Click here.
Find your Invoice ID
Open your Dashboard
Check that you are in the correct Workspace
Click the “cog” icon to open your Workspace settings
Click on the "Billing" tab
Scroll down to the All invoices section where all your Workspace and Site plan invoices are listed.
Download your invoice in PDF format and you can locate your Invoice ID here:

Enter your Invoice ID below to begin processing your refund.
Only users with the role of Owner or Admin in a Workspace can request a refund. Please contact either the admin/owner of the site or select a different workspace...
Please double-check the invoice ID to make sure you have entered it in correctly and submit again. Also, note that template purchases cannot be refunded.
We have already received a request for the invoice you submitted. It may take some time for things to be processed. Check your email for more information regarding your refund request.
Your request for a refund has been sent to our Customer Support Team for review. Once approved, refunds take between 5 to 10 business days before appearing back on the original card.
We are unable to provide refunds for plans that are still active. Please downgrade your plan to the free Starter plan first and then submit a request for refund again.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.
Unable to downgrade to the Starter Workspace plan?
You can read more about our refund policy in our Terms of Service.
If you'd like to prevent future charges, make sure that your plans are cancelled by downgrading them to the free Starter plan.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.
It looks like the invoice provided hasn't actually been paid or was $0. You haven't been charged so there is nothing to refund.
If you want to ensure you do not get charged in the future for this plan, make sure you cancel the plan by downgrading to our starter plans.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.