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Request a refund
We generally do not provide refunds, please see our Terms of Service for additional details. However, there may be some instances when a refund is granted. Please submit the invoice ID of the payment in question to see if your purchase would qualify for a refund. The form below only accepts invoices for Site and Workspace plans. We do not provide refunds for Templates.
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Enter your Invoice ID below to begin processing your refund.
Your Invoice ID
Error: It looks like you're not authorized to request a refund
Only users with the role of Owner or Admin in a Workspace can request a refund. Please contact either the admin/owner of the site or select a different workspace...
Only users with the role of Owner or Admin in a Workspace can request a refund. Please contact either the admin/owner of the site or select a different workspace...
Please contact our Support team
Something went wrong. Please contact our support team about your refund request and a billing specialist will be able to help further. Be sure to attach the invoice to your message so our team can help more quickly.
Something went wrong. Please contact our support team about your refund request and a billing specialist will be able to help further. Be sure to attach the invoice to your message so our team can help more quickly.
Error: We couldn't find that invoice
Please double-check the invoice ID to make sure you have entered it in correctly and submit again. Also, note that template purchases cannot be refunded.
Please double-check the invoice ID to make sure you have entered it in correctly and submit again. Also, note that template purchases cannot be refunded.
Error: We can't issue a refund as credit has already been issued
When cancelling an Add on, credit will automatically be applied to your workspace's account balance.
To find your account balance, click the “cog” icon to open your Workspace settings and then open the Billing tab. The account balance is shown in the Balances section.
When cancelling an Add on, credit will automatically be applied to your workspace's account balance.
To find your account balance, click the “cog” icon to open your Workspace settings and then open the Billing tab. The account balance is shown in the Balances section.
Error: This Add on is still active - credit will be automatically applied when cancelled
How to cancel an Add on:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans. Click on the Add ons tab and then cancel this Add on.
When cancelling an Add on, credit will automatically be applied to your workspace's account balance.
To find your account balance, click the “cog” icon to open your Workspace settings and then open the Billing tab. The account balance is shown in the Balances section.
How to cancel an Add on:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans. Click on the Add ons tab and then cancel this Add on.
When cancelling an Add on, credit will automatically be applied to your workspace's account balance.
To find your account balance, click the “cog” icon to open your Workspace settings and then open the Billing tab. The account balance is shown in the Balances section.
Error: A refund request has already been submitted for that invoice
We have already received a request for the invoice you submitted. It may take some time for things to be processed. Check your email for more information regarding your refund request.
We have already received a request for the invoice you submitted. It may take some time for things to be processed. Check your email for more information regarding your refund request.
Your refund has been tentatively approved
Your request for a refund has been sent to our Customer Support Team for review. Once approved, refunds take between 5 to 10 business days before appearing back on the original card.
Your request for a refund has been sent to our Customer Support Team for review. Once approved, refunds take between 5 to 10 business days before appearing back on the original card.
Error: Your plan is still active
We are unable to provide refunds for plans that are still active. Please downgrade your plan to the free Starter plan first and then submit a request for refund again.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans. Click on the button labeled Downgrade to Starter.
We are unable to provide refunds for plans that are still active. Please downgrade your plan to the free Starter plan first and then submit a request for refund again.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans. Click on the button labeled Downgrade to Starter.
Your refund has been successfully processed
Your refund request has been approved and processed. You'll receive an email confirmation shortly. Please note that it may take between 5 to 10 days for the funds to be credited back to your card.
Your refund request has been approved and processed. You'll receive an email confirmation shortly. Please note that it may take between 5 to 10 days for the funds to be credited back to your card.
Please contact our Support team
It does not look like this invoice is connected to a specific subscription. Please contact our support team about your refund request and a billing specialist will be able to help further. Be sure to attach the invoice to your message so our team can help more quickly.
It does not look like this invoice is connected to a specific subscription. Please contact our support team about your refund request and a billing specialist will be able to help further. Be sure to attach the invoice to your message so our team can help more quickly.
We are reviewing your request. You should receive an email from us shortly.
You can read more about our refund policy in our Terms of Service.
If you'd like to prevent future charges, make sure that your plans are cancelled by downgrading them to the free Starter plan.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.
You can read more about our refund policy in our Terms of Service.
If you'd like to prevent future charges, make sure that your plans are cancelled by downgrading them to the free Starter plan.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.
Error: This invoice can't be refunded because there is nothing to refund
It looks like the invoice provided hasn't actually been paid or was $0. You haven't been charged so there is nothing to refund.
If you want to ensure you do not get charged in the future for this plan, make sure you cancel the plan by downgrading to our starter plans.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.
It looks like the invoice provided hasn't actually been paid or was $0. You haven't been charged so there is nothing to refund.
If you want to ensure you do not get charged in the future for this plan, make sure you cancel the plan by downgrading to our starter plans.
How to cancel a Workspace plan:
From the Dashboard, click the “cog” icon to open your Workspace settings and then open the Plans tab. You can then cancel the plan by clicking the button Downgrade to Starter.
How to cancel a Site plan:
Go to the Project Settings for the site in reference. Click on the tab labeled Plans & Billing. Click on the button labeled Downgrade to Starter.